Refund & Cancellation Policy

1. Overview

MobDroid wants customers to evaluate compatibility, installation requirements, available functionality, and overall suitability before paying. This policy explains how the free demo, paid memberships, refunds, and cancellation work.

2. 24-hour demo

Try before you buy

MobDroid provides a 24-hour demo account so you can evaluate compatibility, functionality, and suitability before purchasing a paid membership.

Whenever possible, test the actual Android device you intend to use. Confirm the device’s Android version, manufacturer restrictions, necessary permissions, installation process, available features, and dashboard experience.

If you need help evaluating a device, contact support before purchasing.

3. Non-refundable digital membership

Important refund notice

Because a 24-hour demo is provided before purchase, all paid MobDroid memberships and digital licenses are generally final and non-refundable once purchased or activated.

A refund will not normally be issued because of:

a change of mind or decision that the product is no longer needed;
failure to use the purchased membership;
selection of an incorrect monthly, quarterly, or yearly term;
failure to verify device compatibility during the demo;
Android or manufacturer restrictions that could reasonably have been discovered during evaluation;
failure to grant necessary permissions or follow installation instructions;
uninstalling MobDroid or losing access to the authorized device;
account suspension or termination for violating the Terms & Conditions;
unauthorized or illegal use; or
an expectation of functionality MobDroid did not advertise or offer.

Nothing in this policy excludes or limits any refund, remedy, warranty, or consumer right that cannot legally be excluded under applicable law.

4. Duplicate or technical payment errors

you were accidentally charged more than once for the same purchase;
payment completed but the corresponding membership was not issued; or
an obvious payment-processing error occurred.

We will investigate verifiable payment errors separately from ordinary refund requests. An investigation does not guarantee a refund, but we will provide an appropriate correction when warranted or legally required.

5. Technical issues

Please contact support first for installation, configuration, compatibility, or service issues. We may ask for relevant device details and reasonable diagnostic information so we can assist.

A technical issue does not automatically qualify for a refund, particularly where the device or limitation could have been evaluated during the 24-hour demo. This does not affect remedies required by applicable law.

6. Membership cancellation

When recurring billing is enabled, monthly, quarterly, and yearly memberships renew automatically for the selected term unless cancelled before the next renewal date or checkout clearly states otherwise.

You may cancel future renewal using the billing or account mechanism made available with checkout or by contacting support. Cancellation:

prevents future renewal charges;
does not retrospectively cancel the current paid period;
does not automatically generate a refund; and
normally leaves access active until the end of the paid term.

The website does not currently process payments. These renewal terms take effect only when the planned membership checkout is enabled and clearly presents them before payment.

7. Payment disputes

If you see an unrecognized, duplicate, or incorrect charge, please email support@mobdroid.com before initiating a payment dispute. This gives us an opportunity to investigate and correct genuine billing errors promptly. Contacting us does not waive any rights available to you.

8. Billing questions

For billing, refund, or cancellation questions, contact support@mobdroid.com or use our contact form.